FAQs
How Will My Artwork Arrive?
All original artworks are unmounted and unframed as so you can perfectly select your individual finish to your purchase, or by a framer, to your preference.
All items are supplied in cello film, posted flat, supported with double wall BC cardboard to further support a hard backed envelope.
Postage is via Royal Mail 2nd Class small parcel for UK mainland, and individual tracking for International delivery will be provided.
How Big Are The Original Paintings?
All original artwork paintings measure either A3, A2, or 16x12". Please see each specific listing prior to purchase.
How Long Does Delivery Take?
Most items are shipped next working day and are estimated to be delivered within accordance with Royal Mail's 3 to 5 day delivery time frame. International orders may take between 10-14 days.
International Orders/Import Tax
Please note that some international orders may be subject to local import duties. Please be advised Elle Smith Art is not liable for any import charges of specific destinations. Please check your local tax/import fees of your delivery destination prior to purchase.
All import taxes and charges are the responsibility of the customer.
Returns, Cancellations & Exchange Policy
In the event that you are not happy with your order(s), returns are accepted within 14 working days from the date of receipt of the goods from us. Please return your item in the same manner in which it was dispatched to you, in all original packaging. Please contact me for return address details at ellesmithart@hotmail.com
In the exceptional circumstance that your purchase be damaged in transit, please take and provide photographic evidence as can be substantiated to courier for compensation claims.
Should you wish to cancel your purchase with us, please note this is subject to a non refundable £5 processing charge.
Privacy Policy
We are committed to protecting your privacy. Under no circumstances are personal details, email addresses, contact or payment information shared with outside sources.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We use Google Pay as a form of payment provider. You are able to find details of how Google uses your privacy information here: Privacy, terms & policies - Google Pay Help
We also use PayPal as a form of payment method. You are able to read more on PayPal's privacy policy here: PayPal Privacy
Klarna is another form of payment method offered through the site. Details of their privacy policy can be found here: Privacy Policy | Klarna International
Links to both eBay and Etsy privacy policies can be found here:
User Privacy Notice | eBay Privacy Policy - Our House Rules | Etsy
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We also have links to social media platforms as to allow interaction with these external platforms directly from pages on this website. This interaction is subject to the Users individual privacy settings for each social network. These services may collect information or traffic where the service is installed, even if Users do not use it.
You can read more about how these social platforms use and collect your personal information here:
https://www,instagram.com/about/legal/privacy
https://www.facebook.com/privacy/explanation
Privacy Policy – Privacy & Terms – Google
When you place an order through the website, we will maintain order information for our records and to fulfil your purchase unless you specifically request it be deleted.
You reserve the right to access personal information we hold about you, and to ask to have that information corrected, updated or deleted. If you don’t want us to process your data anymore, please contact us at ellesmithart@hotmail.com.
This privacy policy may vary from time to time in order to reflect any changes in practices, operational or legal reasons. This policy applies to all current and new users of the site. For any further information about our privacy practices please contact us via the Contact page or directly at ellesmithart@hotmail.com.